At M99 Casino, safeguarding your personal data is a core responsibility we take seriously every single day. This M99 Casino privacy policy explains, in plain language, how we collect, use, store and protect your personal information when you visit our website, create an account, deposit funds or enjoy our games. We designed this privacy policy to align with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), and, where applicable, with the General Data Protection Regulation (GDPR) for players connecting from the European Economic Area. By using our platform, you agree to the practices described in this cookie policy and M99 Casino data protection framework.
Who Controls Your Data at M99 Casino
M99 Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao to provide online gambling services responsibly. As the data controller, M99 Casino determines the purposes and means of all data processing activities described in this document. Every measure of information security we implement is designed to protect the confidentiality, integrity and availability of the details you share with us, whether you are browsing our 4,000+ games from over 50 leading providers or claiming our welcome bonus of up to A$500 plus 100 free spins.
Personal Data We Collect
To deliver a safe and compliant gaming experience, M99 Casino personal data collection covers several categories. Understanding what user data we gather helps you make informed decisions about your privacy.
Categories of Information
- Identification data: full name, date of birth, residential address, and government-issued identification for KYC checks.
- Contact data: email address, phone number, and preferred communication channel.
- Financial data: deposit and withdrawal history, payment method details (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, bank transfer), and transaction records.
- Gaming activity data: bets placed, wins, losses, session duration, and VIP programme level (Bronze to Diamond).
- Technical data: IP address, device type, browser version, and operating system used to access our Android app or iOS Web App.
- Communication data: records of live chat conversations and support emails.
- Sensitive data: where required for responsible gambling assessments, limited health-related or self-exclusion information.
- Data received from third parties: verification results from payment processors and identity-verification partners.
How We Collect Personal Information
Our data collection methods include direct forms during registration, automated tools such as cookies and tracking pixels, and information supplied by trusted third-party verification services. This comprehensive approach to data storage and collection ensures accuracy while respecting your privacy at every step.
Why M99 Casino Processes Your Data
Every instance of data processing performed by M99 Casino serves a specific, lawful purpose. We rely on your consent, the necessity to perform our contract with you, compliance with legal obligations, and our legitimate interests as the legal basis for handling your information.
| Purpose | Description |
|---|---|
| Account management | Creating and maintaining your player profile, VIP tier, and preferences. |
| Service provision | Processing deposits, withdrawals, bonuses, and gameplay across our 4,000+ titles. |
| Legal KYC/AML obligations | Verifying identity and preventing fraud, money laundering, and underage access. |
| Security | Maintaining data security through encryption, firewalls, and fraud monitoring. |
| Responsible gambling | Applying deposit, bet, loss, and session limits, plus self-exclusion tools. |
| Communication | Sending account notices, promotions, and 24/7 live chat or email support. |
| Service improvement | Analysing usage trends to enhance our platform and mobile experience. |
M99 Casino Cookie Policy
Our M99 Casino cookie policy explains how small text files placed on your device help us operate the site smoothly and understand how players interact with our games. Cookies are essential to modern web functionality, and this cookie policy outlines the categories we use.
Types of Cookies We Use
- Essential cookies: required for login, secure sessions, and basic navigation.
- Analytical cookies: help us measure traffic and improve site performance.
- Functional cookies: remember your language and display preferences.
- Marketing cookies: personalise promotional offers based on your interests.
You can manage cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of M99 Casino services, including access to bonuses or account features.
Sharing Your Information With Third Parties
M99 Casino does not sell your personal information. However, limited user data sharing occurs with trusted partners necessary to run our operations, including:
- Payment providers processing deposits and withdrawals (24 to 72 business hours turnaround).
- Regulatory authorities and licensing bodies, including responses to lawful requests.
- Game providers such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, and Nolimit City, for gameplay integrity and RNG certification.
- IT and hosting providers supporting data storage and platform infrastructure.
International Data Transfers
Because M99 Casino operates internationally, some personal data may be transferred outside Australia. Whenever this occurs, we apply appropriate contractual and technical safeguards to maintain the same standard of data protection you would expect locally, consistent with the Australian Privacy Principles.
How M99 Casino Protects Your Data Security
Information security underpins everything we do. M99 Casino applies 256-bit SSL/TLS encryption across the platform, robust firewall protection, and continuous monitoring to prevent unauthorised access. Our games run on RNG technology certified by independent laboratories, and mandatory KYC verification is required before your first withdrawal. These layers of data security work together to protect your account, transactions, and confidentiality at all times.
Data Retention
M99 Casino retains personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, satisfy legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial and KYC records are typically retained for the periods required by anti-money-laundering regulations, after which data is securely deleted or anonymised.
Your Privacy Rights
As a valued player, you hold clear privacy rights regarding your personal data. M99 Casino privacy commitments include enabling you to exercise the following rights at any time:
- Access: request a copy of the personal information we hold about you.
- Correction: ask us to fix inaccurate or outdated details.
- Deletion: request removal of your data where legally permissible.
- Restriction: limit how we process certain information.
- Portability: receive your data in a portable, structured format.
- Objection: object to specific processing activities, including marketing.
- Withdrawal of consent: withdraw previously given consent without affecting prior lawful processing.
To exercise any of these rights, contact our support team via live chat (available 24/7) or email, and we will respond within 12 hours.
Supervisory Authority
If you believe your privacy rights have not been respected, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the independent authority overseeing privacy and data protection matters in Australia. We encourage players to first contact M99 Casino directly so we can address any concerns promptly.
Responsible Gambling and Your Data
Protecting personal information also means supporting responsible play. M99 Casino offers deposit, bet, loss, and session limits, cooling-off periods (24 hours, 48 hours, 7 days, or 30 days), and self-exclusion options (6 months, 1 year, 5 years, or permanent). Data related to these tools is processed solely to support your wellbeing and is handled under the same strict data security standards as all other account information.
Data Protection Officer
For any questions regarding this M99 Casino privacy policy, our data protection practices, or to exercise your privacy rights, please contact our Data Protection Officer at [email protected]. General support enquiries can be directed to [email protected], with replies typically sent within 12 hours.
Frequently Asked Questions
What does the M99 Casino privacy policy cover?
The M99 Casino privacy policy covers how we collect, process, store, and protect your personal data, including identification, financial, gaming, and technical information, in line with Australian privacy law.
Does M99 Casino use cookies?
Yes. Our M99 Casino cookie policy explains that we use essential, analytical, functional, and marketing cookies to operate the site and personalise your experience.
How does M99 Casino ensure data security?
We use 256-bit SSL encryption, firewalls, certified RNG systems, and mandatory KYC checks to maintain strong data security and information security across the platform.
Can I request deletion of my personal information?
Yes, subject to legal retention requirements. Contact us to request deletion, correction, or access to your personal information at any time.
Who regulates M99 Casino's data protection practices?
While M99 Casino is licensed in Curaçao, we align our M99 Casino data protection practices with the Australian Privacy Principles, and Australian players may contact the OAIC with unresolved concerns.
M99 Casino remains committed to transparent data collection, responsible data processing, and unwavering confidentiality for every player. This privacy policy is reviewed regularly to reflect changes in law and technology, ensuring your privacy stays protected whenever you play with M99 Casino.